Payment Policy
Accepted payment methods
At vaaig, we are committed to providing a secure and seamless checkout experience. we currently accept the following payment methods. available options may vary depending on your Device, browser, and region:
- apple pay
- google pay
- visa
- mastercard
- american express
- paypal
- unionpay
Device & browser compatibility
some payment methods are device- or browser-dependent:
- apple pay is available only on supported ios (iphone or ipad) or macos devices using the safari browser.
- google pay is available on supported android devices and chrome browsers with an active google account and a saved payment method.
- credit cards and paypal are available on most major devices and browsers.
if a payment option is not supported on your device, it may not appear during checkout.
Payment failure & errors
if your payment fails, please check your internet connection, payment authorization, or try a different payment method or device.
in cases of duplicate charges or successful payment without order confirmation, please contact our support team within 24 hours. orders that are not successfully paid will not be processed or shipped.
Payment security
all transactions are processed through secure, encrypted third-party payment gateways. vaaig does not store or process your credit card information under any circumstances.
payment details are tokenized and handled directly by payment providers such as apple, google, paypal, or card networks to ensure maximum security.
Transaction currency
all transactions are processed in united states dollars (usd). if your payment account uses a different currency, your bank or payment provider may apply exchange rate or conversion fees.
Refunds
approved refunds will be issued to the original payment method. refund processing time depends on the payment provider and typically takes 5–10 business days.
Fraud prevention
to protect our customers and our platform, vaaig reserves the right to review, delay, or cancel suspicious orders to prevent fraud or unauthorized transactions.
Contact us
if you experience any issues during checkout, please contact our after-sales support team:
- email: hello@vaaig.com
- phone: +1 (806) 281-2219
- address: room 12, 6/f, sky tower, 111 shui tung chau street, tai kok tsui, kowloon, hong kong, 999077